Vid Refund and Return Policy

All products that High Plateau Pharmaceuticals, Inc. produces for sale are fully guaranteed to contain exactly the materials listed on the labels. Each person’s response to the use of Vid-CBD oil products will be different and based upon their own personal situation. Products from Vid-CBD, any “Call Ruby” line representative, nor any party a part of the parent company High Plateau Pharmaceuticals, Inc. d/b/a High Plateau Nutraceuticals does not intend to diagnose, treat, prevent, or cure any disease, and does not guarantee any specific response in any individual using the product.

If you have any questions or issues with the purchase of your product, please contact our “Call Ruby” line during posted hours of operation. “Call Ruby” can be reached at:

(719)399-5059 or TOLL FREE (844)611-7782

Monday – Friday 6 am – 10 pm MT
Saturday – Sunday 7 am – 7 pm MT

Or feel free to fill out the contact form below with your contact information, the item, date of purchase, invoice number if you have it, retailer where purchased and location, and explain how we may help you. One of our specialists will be in touch with you to help with your issues. HPP works hard to satisfy all customers in a fair and honest manner, and will work with you to a satisfactory resolution.

You have our word on that.

Robert Mussen, CEO
High Plateau Pharmaceuticals, Inc. d/b/a High Plateau Nutraceuticals
Healthier humans*
Happier pets
Hopeful planet
Naturally passing it forward, one drop at a time.

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HIPPA: HPP/HPN takes your privacy very seriously. All client information is processed by means of secure transmission and file storage systems. Your data is never disclosed, sold, or discussed with anyone. If you have any questions about the security of your personal or medical information, please contact High Plateau Pharmaceuticals through our contact form, or a call to “Call Ruby”.